Limited Edition & Custom Strings: Due to the custom nature of these products, we do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at info@labella.com with details of the product and the defect.

Merchandise (clothing, accessories): Due to the custom nature of these products (printed on-demand), we do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at info@labella.com with details of the product and the defect.

Instruments & Non-String gear (guitars, basses, amps, pedals): These products can be returned within 2 days of receipt in original (as-shipped condition) with all original packaging and no signs of use. The buyer is responsible for all return shipping costs unless the item was not received as described. The buyer will receive a full refund in their original payment method minus shipping costs and a 1% restocking fee.